Full Service Contact Centers

Our full service contact centers are more than inbound calls. HMS evolved the way our call centers function. Today, we offer multiple modes of communication to customers across all industries to enhance your business’ communication experience.


HMS’ full service contact centers handle multiple inbound and outbound communications channels, including phone, voice-mail, fax, email, website, instant message/chat, and traditional mail (inbound and outbound). Our team of experienced professionals delivers end-to-end contact center services including design and installation, from management level to simple staffing, in onsite and offsite facilities across the US.

Our management team has extensive contact center experience ranging from small engagements to multi-site Fortune 100 operations while our technical team is experienced with industry leading hardware and software such as Cisco, Avaya, and others.

Our Contact Centers offer:

  • Turnkey, Scalable, and Fully Secure Facilities
  • Tier 0, 1, 2, and 3 Support
  • Web Based Contact Management System
  • Web Based Client Dashboard
  • Extensive Pool of Trained, Certified, and/or Cleared Resources
  • Strict Adherence to Service Level Agreements
  • TTY/TDD Support
  • Bi-Lingual Representatives
  • Fully Implemented Disaster Recovery and Continuity of Operations Plans
  • Redundant Data Connections
  • Thorough Training and Quality Management Programs
  • Call Recording/Call Monitoring
  • Predictive Dialing
  • Fax-on-Demand
  • Mail Processing and Fulfillment